uVoice: How uThetha’s Free Business Hosted PBX works

PBX and free uVoice services – what’s all the fuss about?

From small to large organisations, PBX services is one of the most widely used telecoms solutions in South African businesses today. This popularity is due to affordability as well as the user-friendly convenience – this has proven over time to improve corporate communications tremendously. PBX works with our flagship brand uVoice, which we offer as a FREE solution . . . yes, you read right!

Want to learn more about how your business can improve with uThetha Telecoms? Stay tuned for our breakdown of PBX and uVoice services.

What is PBX?

The world of telecommunication has evolved spectacularly over the years. Previously, telecommunication was limited to a room where switchboard operators manually connect calls by inputting wires. These connected wires would therefore complete a call circuit. However, as technology developed, this process has become automated.

New technology has further developed, and the electronic switchboard allows for an automated process instead. And in today’s time, telecommunications use advanced technology such as the PABX/PBX system.

PBX (or Private Branch Exchange) refers to an automatic telephone switching system within a company. In business, it allows your company to make internal as well as external calls via an internet connection. The system also allows your business to have a simplified means of re-routing calls to different extensions.

PBX gives your business the convenience of having more virtual phone lines without the need to have individual physical lines. This reduces the need for handsets as well as the amount of call centre operators – thus saving you money!

How does it work?

PBX is a private telephone network within a company – the users of this phone system share a network while retaining individual numbers or extensions. A PBX connects the internal telephones within a business and connects them to the public switched telephone network (PSTN), VoIP Providers and SIP Trunks.

The main function of the PBX is the ability to properly route calls through a central control system by assigning each incoming call a designated code. Our PBX has multiple lines, which can handle and sort many incoming calls at one time within a company.

Your businesses PBX system is programmed with extension numbers that correlate with each phone that is used in the organisation, meaning that the system is able to transfer all calls to the relevant person through the use of the extensions.

The function of free uVoice

uVoice is our brand of high-quality Voice over Internet Protocol (VoIP) and hosted PBX. This is an all-encompassing solution to your business’s needs.

This all-encompassing solution works through a redundant platform in our data centre in Mowbray, Cape Town but also has other points of presence throughout South Africa.

uVoice has been running at the forefront of industry innovation for over a decade since its debut in 2006.

But the best part about our uVoice Hosted PBX is that it is FREE of charge!

It costs nada to create a VoIP account and the extensions are free of charge. What’s more is that there are different customisation options to add on as an extra such as call recording, audio conferencing and smart access numbers.

The uVoice Free Business Hosted PBX (also known as Virtual PBX or Cloud PBX) enables you to procure telecoms services of a PBX without the pricey outlay of traditional and outdated PABX hardware.

You can connect to the service using your own devices such as softphones, smartphones or IP phones. However, uVoice also provides alternative devices from Yealink, Gigaset, RTX, NEC or Zoiper on cash or rental basis.

An advanced yet affordable telecoms solution works for small or large companies. Whether you’re apart of a multinational corporation or small enterprise with a low of three-extension line, our uVoice services can be custom-tailored according to your business size and requirements. This means that you only pay for what you need without hidden expenses or unnecessary products and services – thus, saving you money!

Affordable and complete telecommunications – what more could you ask for?

Making the move to a uThetha Telecoms PBX telecommunications system is the best choice for your business . . . and it’s easy to do! Call us today and we’ll show you how you can improve your business’s telecommunications in no time!

Get in touch with us for more information.