Telecommunication Services

Telecommunication Services

  • At uThetha Telecoms, Telecommunications is our language and our speciality.
  • We offer customised VoIP and Traditional PABX systems, and other telecoms products and services.
  • Our maintenance services are performed through a service level agreement with guaranteed response and fix times and we carry spares to meet the agreed fix time.
  • Request a consultation and we will audit your telecoms environment and point you in the right direction.

Initial Interaction

The purpose of our first meeting will be to comprehensively assess your existing voice architecture. We want to obtain an objective understanding of your issues and business goals. We will help formulate a telecoms strategy that meets your objectives.

Recommendations

Our custom-designed proposal will summarize the findings of our audit and highlight our recommendations for the solution that will meet your current and future needs.

Strategic Planning and Implementation

A consultative Pre-Install workshop takes place which provides clearly defined next steps and action items to ensure a smooth and seamless transition. Project management and design are documented and agreed upon to ensure the project is carried out seamlessly.

Proactive Operational Meetings

Scheduled recurring face-to-face meetings with us ensure we can proactively manage your account, and build on the relationship. It also allows you to constantly evaluate the solution, to ensure its working optimally at all times for your business.

After Sales Service

Our SLA includes unlimited remote and on-site support to ensure your system remains operational. Simply log a ticket on our helpdesk to be assisted within the agreed SLA response time. We carry backup stock to swop out any faulty hardware.

Testimonials

We have depended on uThetha for over 3 years for out telephony needs. Their product and support have been very reliable, and their input on our requirements has been invaluable.

 

Farhaan Daniels – IT Manager, SafariNow

uThetha is a service-orientated solutions provider who provide a customer centric environment to offer world class service to their customers.

Jihaan Spannenberg – Server Infrastructure Support, Spur Group (Pty) Ltd

uThetha Telecoms has been a preferred supplier of the Spar Group for 11 Years. We've been very happy with their service during this time.

Mr Salie Williams – Project Manager, Spar Group Western Cape

Interested in finding out more?