uVoice

uVoice is a flexible & cost effective cloud-based PABX.

Pay as you grow.

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uVoice

uVoice is uThetha’s flagship brand of a high-quality VoIP and hosted PBX service, established in 2006. We offer professional voice over IP services through our dealer network as well as to end-users ranging from schools with three extensions to multinational corporations with hundreds.

The benefits of uVoice include:

uVoice Hosted PBX

The uVoice Hosted PBX (also referred to as Virtual PBX or Cloud PBX) enables customers to procure the services of a PBX without the expensive outlay of traditional PABX hardware.

Our uVoice Hosted PBX runs on a redundant platform in our data centre in Mowbray, Cape Town and we have points of presence throughout South Africa.

The platform we use to provide the uVoice Hosted PBX is based on the award winning ScopServ platform. ScopServ is the most complete, stable and feature rich telephony Server management front end based on VoIP.

Scopserv offers a wide range of Telephony and Call Centre features including VoIP trunks, Call Recording, Real-time Call Centre features, Conference Bridge and integration with 3rd Party Applications.

Business customers can connect to the service using their own devices e.g softphone, Smart Phone or IP phone. Alternatively uVoice provides a range of devices from Yealink, Snom, Polycom, ScopServ on a cash or rental basis.

 

Benefits of a hosted PBX?

  • Low capital outlay
  • Pay as you grow
  • Easy to move offices and keep your number
  • No lengthy contracts
  • Lower call rates
  • Access to the latest technology all the time
  • System redundancy

Why uVoice hosted PBX?

  • Hosted on a redundant platform for stability
  • Lowest cost per extension in the market
  • Support for most industry standard SIP end devices including IP phones and softphones
  • No long contracts – the service is available month to month
  • Flexible service options from Basic users (free) to Advanced users with call centre functionality
  • Support for all traditional PBX features
  • Unified Communications support e.g. presence, instant messaging,
  • A wide range of connectivity types e.g. Diginet, Wireless, Fibre and Microwave
  • Rapid number porting from current Telco provider
  • Competitive call rates
  • Self-administration of moves, adds and changes

The other benefits of uVoice include:

 

BASICSTANDARDADVANCED
Monthly Retail Price
Monthly Retail PriceFree50 ex VAT100 ex VAT
Max Extensions
Max Extensions5UnlimitedUnlimited
Max Concurrent Calls
Max Concurrent Calls2UnlimitedUnlimited
Call Recording
Call Recording
Voicemail
Voicemail
Voicemail to E-mail
Voicemail to E-mail
Call Forward
Call ForwardImmediate onlyAll typesAll types
Call Waiting
Call Waiting
Call Transfer
Call Transfer
Call Monitoring/Bargein/Whisper
Call Monitoring/ Bargein/ Whisper
Call Parking
Call Parking
Call Queues (ACD)
Call Queues (ACD)Max 2 QueuesUnlimited Queues
Conference Bridge
Conference Bridge
Auto- Attendant
Auto- AttendantMax 2unlimited
Music on Hold
Music on HoldDefaultCustomizableCustomizable
Day/Night Service Routing
Day/Night Service Routing
Toll Resctrictions
Toll Resctrictions
Paging
Paging1 Page GroupMultiple Page Groups
BASICSTANDARDADVANCED
Administrator
Administrator1 Admin login1 Admin login + users2 Admin login + users
Pickup Groups
Pickup GroupsSingleMultipleMultiple
Ring Groups
Ring GroupsSingleMultipleMultiple
Billing
Billing
Caller ID Manipulation
Caller ID Manipulation
Company Directory
Company Directory
Reporting
Reporting
Speed Dials
Speed Dials
Inbound CLI
Inbound CLI
Flash Operator
Flash Operator
Call Parking
Call Parking
Phone Provisioning
Phone Provisioning
ScopComm
ScopComm
Find me follow me
Find me follow me
Hotdesking
Hotdesking
Backup
Backup
Call Centre Supervisor login
Call Centre Supervisor login
Do Not Disturb
Do Not Disturb
Geographic number porting
Geographic number porting

VoIP Least Cost Routing

The uVoice VoIP Least Cost Routing provides inexpensive calls to businesses directly and through our dealer network.

We are able to achieve the savings through bulk purchasing and inter-connect agreements with Telkom, MTN, Vodacom, Cell C and International Partners.

Our clients connect to this service through a range of last mile connectivity options including Diginet, Diginet+, Fibre, Metro Ethernet, Wireless, Microwave and ADSL.

Benefits of the uVoice VoIP Service:

  • Rates are 35% lower than fixed-line calls
  • Per-second billing
  • Free calls branch-to-branch
  • Existing PABX infrastructure integration
  • Number porting (keep your original number)
  • Display your landline number for outgoing calls
  • Local and International inbound numbers available

The other benefits of uVoice include:

Voice Connectivity

  • Layer 2 Fibre to our data centre
  • Business fibre
  • Wireless internet
  • Microwave connectivity
  • LTE connectivity for voice

Our customers enjoy the fact that we take responsibility for voice quality and the management of their connectivity after the fact. If you already have internet connectivity, we’re able to utilise a portion of it for voice connectivity, as we peer with most wireless providers.

The benefits of uVoice include: