PBX / PABX Systems in South Africa

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PBX / PABX Systems in South Africa

uThetha is a Cape Town based telecommunications company offering PBX / PABX and VOIP systems to businesses across South Africa! With so many switchboard/PABX systems available on the market in South Africa, it can be difficult for businesses to select the telephony system that best fits their requirements. The PABX industry is in a transitional phase, moving away from traditional hardware based systems on its own network toward software-based systems that operate on a data network. So, when is the right time to make the move? How expensive are VOIP Telephony systems compared to traditional PABX systems? Are there any risks involved with investing in IP Telephony as opposed to PABX in South Africa? The following factors will determine which system (PABX or VoIP) best suits your requirements:

  • Type of telephone lines e.g. analogue, BRI, PRI or VoIP
  • Number of extensions
  • Type of extensions e.g. analogue, digital, IP or remote users
  • Your telecommunications expenditure including fixed line, cell routers and inter-branch calls
  • Which PABX features your business requirements e.g. basic features only, call centre functionality, call recording, DECT and hospitality features
  • What networking and backup power infrastructure you have in place.

uThetha Telecoms will advise you on the PABX system that best suits your requirements. Contact us now for a consultation — obligation-free. Use the navigation on the left to view the PABX systems we have on offer.

3CX is an open standards IP PBX that offers best in class Unified Communications. The platform is tried and tested in enterprise organizations yet is suitable for small and medium companies. Its stand-out features include mobility, presence and contact centre features and more. The licensing model is based on concurrent channels and is this cost effective as compared to other enterprise platforms

3CX makes the management and maintenance of your own PBX possible with its intuitive management console whether deployed on an appliance, server, virtual machine on-premises or in the cloud.

Features

  • Deploy on-premises on Windows, Linux,or Raspberry Pi!
  • Deploy in the cloud hosted by us or hosted by a range of cloud providers including Google, Microsoft Azure, OVH, Amazon Web Services or Amazon Lightsail.
  • Software tools include Automatic detection & blacklisting of SIP Attacks
  • 3CX VoIP Security with A+ rating from SSL lab
  • PBX Redundancy options
  • Licensing based on number of concurrent calls
  • World class smartphone application, desktop soft phone and Attendant Console
  • CRM integrations with Salesforce, Office 365, Freshdesk and more
  • Webchat integration with your website
  • Integrated Video Conferencing free for up to 250 participants
  • Call Center Reporting and Wallboards – agent activity, queue stats, SLA adherance
  • Agent barge-in and whisper

Plans

Enterprise FeaturesStandardPROEnterprise
Call Flow Designer
Hot Desking
Scheduled Restore
Connect Remote Offices (Bridges)
Call Recording Restrictions (Start/Stop)
Skill based Routing
Customize IP Phone Logo
Inbuilt Failover
Core PBX FeaturesStandardPROEnterprise
Import / Export Extensions via CSV
SIP Trunks / Gateways Support
Call Routing by DID & CID (DDI)
Extensive Codec Support
Voice Mail to Email
Calling Line Identification Presentation (CLIP)
Call Transfers (Blind & Attendant)
Calling Line Identification Restriction (CLIR)
Call Forward on Busy (CFB)
Call Forward on No Answer (CFU)
Hold (CW) incl. Custom Music on Hold
Intercom / Paging
Call Parking / Pickup
Busy Lamp Field (BLF)
Easy Backup and Restore (incl. Scheduled Backup)
VMware / Hyper-V / KVM Compatibility
Amazon, Google Cloud, Microsoft Azure
3CX SBC Connectivity
Voicemail
Voicemail Transcription
Custom FQDN
Custom SMTP Server
Office ProductivityStandardPROEnterprise
Auto Attendant / Digital Receptionist
Ring Extension & Mobile Simultaneously
Integrated Fax Server (Central and per User)
Supported SIP Phones Integration
Manage IP Phones Network Wide
Automatic Plug & Play Phone Provisioning
3CX Apps: Web Client, iOS, Android, Windows, Mac
Audio Bridge
Directory (Company & Private Phonebook)
Sync with Office 365 (Users’ Phonebook)
Call Query against DB & CRM
Hotel PBX Features including PMS Integration
Web Conference Dial-In
Web Conferencing (incl. Polls, PDF-Share, Screen Share, Remote Assist & Record)25 Seats100 Seats250 Seats
Call Center FeaturesStandardPROEnterprise
Call Logging
Click2Call (Browser Extension)
Click2Talk
Click2Meet
Website Live Chat and Talk
Call Queue Group Rights Management
CRM Integration
Sync with Office 365 (Azure AD)
Call Queuing
Real Time Statistics & Monitoring
Supervisor Agent Status Override
SLA Alerting
Switchboard
Wallboard
Callback
Call & Queue Reporting
Call Recording Transcription and Search
Barge In / Listen In / Whisper
See Group Recordings

We offer a range of hybrid PABX systems to suit your needs, with support for IP, analogue and digital technology. Our range includes the NEC SL2100 and the NEC Univerge SV9100. These systems offer the following benefits:

  • Low cost PBX/Switchboard
  • 8 to 1000 extensions
  • User friendly
  • Future-proof design

NEC SL2100 – PABX Hybrid

The SL2100 is a cost effective, hybrid, VoIP-enabled business telephone system for small to medium organisations. It accommodates from 8 to 128 extensions. The PABX supports analog, digital and IP exchange lines and handsets. The model includes built-in applications for hotels, unified communications, call reporting and guarding against toll fraud.

NEC SV9100 – PABX Hybrid

The SV9100 is a cost-effective, hybrid, VoIP-enabled business telephone system for small, medium and large organisations that require up to 896 extensions. SV9100 analog, digital and IP exchange lines and handsets. Additionally, there are built-in applications for hotels, unified communications, call reporting and guarding against toll fraud.

 

Speak to us about NEC PABX systems for your organisation.

QueueMetrics is a call-centre reporting package for Asterisk and Asterisk-based phone systems.

It monitors data from the phone system and produces in-depth reports on call centre activities. Also detailed reports on past activity can be produced along with real-time summary screens on current activities, including call-centre wall boards, QA and WebRTC functions via an integrated softphone.
It can be used to monitor inbound call centres taking calls into queues or outbound call centres or both simultaneously. A single installation can monitor multiple phone systems.

Benefits of Using QueueMetrics in Your Call Centre

Call-centre monitoring is accomplished by performing three basic processes: measurement, analysis, and feedback collection. This creates a loop of assessment and control based on scientific metrics coming from various forms of analysis and evaluations.
For call centre metrics to be effective, statistics and reports must be considered relevant, practical and objective by the call-centre professionals.

Call centre managers and professionals benefit from the performance analysis provided by call-centre software suites like QueueMetrics and monitoring is a critical component of all modern call-centre CRM.

It helps call-centre professionals and customers have pleasant, effective experiences while solving issues. It also boosts consumer’s confidence and company’s reputation.

Call-centre monitoring is an efficient and professional means of ensuring top notch service and guarantee customer loyalty, helping companies to:

  • Grant a consistent level of customer service
  • Elevate candidates who are eligible for advancement
  • Pinpoint areas of concern/success
  • Focus on issues such as call conversion and customer retention
  • Record conversations and evaluate performance and identify directions for improvement

QueueMetrics Features

  • Supports unlimited agents, queues and campaigns.
  • Control clusters of Asterisk servers as a single virtual server.
  • Compatible with any Asterisk version and configuration.
  • Compatible with Elastix 2, FreePBX and Thirdlane.
  • Available in multiple languages.
  • Compute over 180 metrics for calls, traffic, sessions.
  • Single and multiple reporting for queues/campaigns.
  • Weekly activity breakdown in days, hours.
  • Measure business targets against SLAs.
  • Measure staff performance on ACD/non¬ACD activities.
  • Customizable QA forms for live/recorded call grading.
  • Complete performance reports by agent and by queue.
  • Listen to live/recorded calls also on multi¬server setups.
  • Export reporting data to MS Excel, CVS, XML.
  • Detailed real¬time activity reporting with definable alarms.
  • Listen to live calls remotely.
  • Available real¬time Wallboard mode.
  • View agent screens via VNC screen¬sharing server.
  • Restricted Visitor mode for external inspection.
  • Add/remove agents directly from Administrator screen.
  • Available extension module Agent Awareness (AGAW).
  • Integrated WebRTC Softphone
  • QueueMetrics Icon Agent Page, the innovative and minimalistic interface where agents can operate all their call-center functions with only one control icon.

Get the very best in open source telephony and enterprise class stability for your business. Unify your communications with cutting edge asterisk-powered pbx systems, tailored to your organisation’s specific needs:

  • Full software-based IP PABX
  • 10 to 2500 users
  • Call centre application
  • Built-in call recording
  • Built-in fax to email
  • Built-in conference Bridge
  • CTI integration

Speak to us about ScopServ systems for your organisation.

WombatDialer is dialler software for Asterisk based PBX systems. It has Message broadcast, predictive, direct, reverse and preview dialling features.

WombatDialer software is highly scalable, multi-server and can be combined with QueueMetrics to provide a blended Contact Centre solution.
We can provide the solution on-premises or as a Hosted service.

With easy to use campaign management tools it boosts agent’s productivity and improves your call centre campaigns with automatic dialling, queue recalls functions, call forwarding options, and different dialling modes including direct, reverse, preview, manual and predictive.

WombatDialer Features

  • Works with your existing Asterisk PBX.
  • Easy, automated installation.
  • High scalability: from one to hundreds of outbound lines on multiple servers.
  • Run multiple prioritized campaigns in parallel.
  • Pervasive security model with extensive auditing capabilities.
  • Programmable handling of calls that do not complete.
  • Easy to integrate through its HTTP API.
  • Strong real-time monitoring capabilities.
  • Can run locally or as a Hosted service.
  • Provides a set of “building blocks” so you can create custom-tailored solutions.

xCally Motion is an Omni Channel Contact Centre management platform designed for every kind of Customer care including Inbound, Outbound, Blended and Omni Channel. It manages the following inbound and outbound channels: voice, chat, email, SMS, fax and social media. Through standard API’s xCally integrates with a multitude of 3rd party applications including Salesforce, desk, Zendesk, Freshdesk, Sugar CRM, Zoho CRM, ClickSend, twilio, plivo and LumenVox.

Features

Multichannel

Voice, IM, Web chat, e-mail, SMS, fax and social media

Contact Management

Track a customer’s journey across all channels

Motion Phone Bar

Agents can login to their queues, manage multiple statues and perform different tasks, according to their skills.

Real time Monitoring

Real time dashboards enable you to monitor agent performance across all channels. The dashboards are fully customisable

Automation and Triggers

Automate functions according to pre-defined timing and actions.

Auto Dialler

Predictive, Preview, Progressive, Power or Booked automatic dialling.

Drag and Drop IVR System

Easily design your IVR projects, Auto-attendant, Customer Satisfaction surveys and Callbacks using the powerful drag & drop interface.

Cloud or On Premises

We can deploy xCally on a dedicated server, virtual machine or as a cloud service.

Available Plans:

OMNI-GOLDDIALER-GOLDULTIMATE
VoiceVoiceVoice
SMSContact ManagementSMS
EmailAuto DiallerEmail
Web ChatJScriptyWeb Chat
Contact ManagementIVR SystemContact Management
IVR SystemCall RecordingAuto Dialler
Call RecordingAnalytics and ReportsJScripty
Analytics and ReportsWhisper, Barge-inIVR System
Whisper, Barge-inAPICall Recording
APIAnalytics and Reports
Whisper, Barge-in
API
Get a QuoteGet a QuoteGet a Quote

We offer a range of VoIP PBX systems that offer value for money, rich features and reliability. The Yeastar S Series and K2 Enterprise PBX systems support IP, analogue and digital trunk technology. These systems offer the following benefits:

  • Inexpensive VoIP system
  • 20 to 2000 extensions
  • Robust features are included out of the box
  • Add-on Apps for QueueMetrics Live Integration, Hospitality, Billing and Call Recording.

Yeastar S20

  • 20 users
  • 10 concurrent calls
  • Free Linkus Mobile Client
  • Optional Analog and BRI trunk port modules
  • Optional Analog Extension module
  • Optional GSM and 4G/LTE modules
  • Call Recording via a Micro SD Card
  • Firewall
  • Voicemail
  • Auto-Attendant

Get a Quote

 

Yeastar S50

  • 50 users
  • 25 concurrent calls
  • Optional full redundancy
  • Free Linkus Mobile Client
  • Optional Analog and BRI trunk port modules
  • Optional Analog Extension module
  • Optional GSM and 4G/LTE modules
  • Call Recording via a SD Card
  • Firewall
  • Voicemail
  • Auto-Attendant

Get a Quote

 

Yeastar S100

  • 100 to 200 users
  • 30 to 60 concurrent calls
  • Optional full redundancy
  • Free Linkus Mobile Client
  • Optional Analog, BRI and PRI trunk port modules
  • Optional Analog Extension module
  • Optional GSM and 4G/LTE modules
  • Call Recording via a SD Card
  • Firewall
  • Voicemail
  • Auto-Attendant

Get a Quote

 

Yeastar S300

  • 300 to 500 users
  • 60 to 120 concurrent calls
  • Optional full redundancy
  • Free Linkus Mobile Client
  • Optional Analog, BRI and PRI trunk port modules
  • Optional Analog Extension module
  • Optional GSM and 4G/LTE modules
  • Call Recording via a SD Card
  • Firewall
  • Voicemail
  • Auto-Attendant

Get a Quote

 

Yeastar K2 Enterprise VoIP PBX

  • 2000 users
  • 500 concurrent calls (400 VoIP trunks)
  • Optional full redundancy
  • Free Linkus Mobile Client
  • Optional Analog, BRI and PRI trunk port gateways
  • Optional Analog Extension gateway
  • Optional 4G/LTE gateway
  • Call Recording on board
  • Firewall
  • Voicemail
  • Auto-Attendant

Get a Quote

We offer PABX and VOIP products and services in Cape Town, Johannesburg, Pretoria, Durban and anywhere else in South Africa.