Call Management

Call Management

  • A Telephone Management System (TMS) is software which easily reduces call costs by 30% especially when users are aware they are being monitored.
  • A TMS provides comprehensive reports which highlights problem areas on your business telephone account.
  • Abuse flags are an extremely effective monitoring tool which can be viewed live or after the incident for later consideration.
  • The TMS provides full access control to ensure that information is only available to those who need access to it.
  • Its ‘Drill Down’ report functionality ensures that all information – from summarized to detailed – is available on a single report.

Initial Interaction

The purpose of our first meeting will be to comprehensively assess your existing voice architecture. We want to obtain an objective understanding of your issues and business goals. We will help formulate a telecoms strategy that meets your objectives.

Recommendations

Our custom-designed proposal will summarize the findings of our audit and highlight our recommendations for the solution that will meet your current and future needs.

Strategic Planning and Implementation

A consultative Pre-Install workshop takes place which provides clearly defined next steps and action items to ensure a smooth and seamless transition. Project management and design are documented and agreed upon to ensure the project is carried out seamlessly.

Proactive Operational Meetings

Scheduled recurring face-to-face meetings with us ensure we can proactively manage your account, and build on the relationship. It also allows you to constantly evaluate the solution, to ensure its working optimally at all times for your business.

After Sales Service

Our SLA includes unlimited remote and on-site support to ensure your system remains operational. Simply log a ticket on our helpdesk to be assisted within the agreed SLA response time. We carry backup stock to swop out any faulty hardware.

Testimonials

We have depended on uThetha for over 3 years for out telephony needs. Their product and support have been very reliable, and their input on our requirements has been invaluable.

 

Farhaan Daniels – IT Manager, SafariNow

uThetha is a service-orientated solutions provider who provide a customer centric environment to offer world class service to their customers.

Jihaan Spannenberg – Server Infrastructure Support, Spur Group (Pty) Ltd

uThetha Telecoms has been a preferred supplier of the Spar Group for 11 Years. We've been very happy with their service during this time.

Mr Salie Williams – Project Manager, Spar Group Western Cape

Interested in finding out more?