Call Centre Solutions
- Our Call Centre Solutions include Call recording, CRM integration, Real-time monitoring and dialler software.
- Manage multiple channels such as voice, fax, email, chat and social media.
- Call-centre monitoring is an efficient and professional means of ensuring top notch service and guarantee customer loyalty.
- Pinpoint areas of concerns/success.
- Focus on consistent levels of customer service, customer retention, and increased agent productivity and professionalism.
The purpose of our first meeting will be to comprehensively assess your existing voice architecture. We want to obtain an objective understanding of your issues and business goals. We will help formulate a telecoms strategy that meets your objectives.
Our custom-designed proposal will summarize the findings of our audit and highlight our recommendations for the solution that will meet your current and future needs.
Strategic Planning and Implementation
A consultative Pre-Install workshop takes place which provides clearly defined next steps and action items to ensure a smooth and seamless transition. Project management and design are documented and agreed upon to ensure the project is carried out seamlessly.
Proactive Operational Meetings
Scheduled recurring face-to-face meetings with us ensure we can proactively manage your account, and build on the relationship. It also allows you to constantly evaluate the solution, to ensure its working optimally at all times for your business.
After Sales Service
Our SLA includes unlimited remote and on-site support to ensure your system remains operational. Simply log a ticket on our helpdesk to be assisted within the agreed SLA response time. We carry backup stock to swop out any faulty hardware.
We have depended on uThetha for over 3 years for out telephony needs. Their product and support have been very reliable, and their input on our requirements has been invaluable.
Farhaan Daniels – IT Manager, SafariNow
uThetha is a service-orientated solutions provider who provide a customer centric environment to offer world class service to their customers.
Jihaan Spannenberg – Server Infrastructure Support, Spur Group (Pty) Ltd
uThetha Telecoms has been a preferred supplier of the Spar Group for 11 Years. We've been very happy with their service during this time.