By now, you probably heard all about how hosted PBX services are so much better than outdated, on-premises hardware. However, if you’re still sceptical about making the modern move to cloud-based PBX telecoms, don’t worry – we’ve got you! Keep reading for all the ways uThetha Telecom’s hosted PBX can improve your small to medium size enterprise.
1. Hosted PBX is Easy to Use
A hosted PBX system creates an easy flow between your valued customers and your employees. Our comprehensive IVR (Integrated Response Service) gives your customer options to connect to anyone in your company with ease. Hence, reducing the number of impatience and frustrated customers.
2. It’s Improves Telecoms Efficiency Between Your Staff Too!
Hosted PBX technology also automatically records calls, generate detailed reports, and track your staff’s performance. This function adequately equips your employees to improve their efficiency as well as assisting your managerial staff to develop well-coordinated working processes from a day-to-day basis.
3. Real-Time Cost Analysis
Traditional phone services slap you with the bill only after the damage is done. However, with a hosted PBX system, you can use real-time cost analysis that will track lines that are getting the most traffic, cost the most, utilised the most and more. In fact, you can even track if employees are making personal calls rather than business ones!
These unique cloud-based PBX features go a long way in improving work efficiency and reducing your business’s telecoms expenses.
4. Hosted PBX Will Reduce Downtime
Depending on traditional phone systems is risky business. Not only do you have to worry about high maintenance costs, expensive upkeep, tech becoming outdated and loadshedding effects on technology, but also about extensive downtime that will cost your business big money!
However, with uThetha Telecoms hosted PBX systems, you will experience little to no downtime. What’s more, we’ll make sure that you’re regularly backed up on the cloud even before a power outage! Unlike on-premise phone systems that are impacted by weather conditions, loadshedding – in addition to natural wear and tear.
5. Stay Connected Anytime, Anywhere
Whether your employees are in the office, travelling to a different city, or even at home because of heavy lockdown regulations – your business will not stop. Because this phone system connects via the cloud, you can connect from anywhere in the world as long as you have an internet connection. This includes additional uThetha Telecom’s services and features that boost productivity and improves your business.
6. Don’t Stay Trapped in A Contract
Long contracts can be risky because you cannot always predict your businesses growth in the long run – especially during a pandemic. This is why, uThetha Telecoms provides subscriptions at a month-to-month basis with our flagship brand called ‘uVoice’. So, if your business is going through financial plight due to heavy lockdown levels – you can downscale and reduce your subscriptions in no time. Alternatively, if business is booming, you can upscale your subscription to boost your business growth easily.
7. Your Data is Secured
Compared to on-premise telecoms, hosted PBX solutions are much more secure. This is because uThetha Telecoms takes full responsibility of your VoIP systems, software upgrades, firewall, security patches and more. So, you can rest easy knowing that your telecoms are protected.
If you’re ready to grow your business telecoms, give us a call for an obligation-free quote and watch how your organisation improves in no time!