In order to excel, a small business must have a stronger connection with their client base. As a rule, all businesses need to aim to improve communication with their employees.
Furthermore, the catalyst of business to client and employee interaction should be affordable.
There is one solution here – a uThetha Telecommunications telephone system. Smaller businesses arguably benefit the most from customised telephone systems.
What is a Telephone System?
All in all, a telephone system is a series of interconnected telephones.
An efficient telephone system would have a ton of features, such as call handling and transferring, conference calling, call metering and accounting, private and shared voice message boxes.
A telephone system can range from just a few telephones in a home or small business up to a complex private branch exchange (PBX) system used by mid-sized and large businesses. Therefore, as your business grows – your telephone system has the capacity to grow along with you!
The Major Benefits of a Telephone System
A uThetha Telecommunications telephone system lets you put professionalism at the forefront. When someone calls your business and you have a VoIP system, they’ll get outstanding call quality, auto-attendants and interactive voice response if you need to and all the features they expect from a telephone system.
Unified Communications for Improved Efficiency
Telephone systems allow businesses to integrate their telephones with multiple other systems.
For instance, you would be able to track a client’s interaction with your company regardless of the medium used. This particular feature aids sales teams and call centres the most.
The range of communication features available with telephone systems allows easier collaboration. As a result, you would have better connectivity between customers – and your employees.
Better Customer Service
Given these points, a telephone system enables better customer service. Systems can be set up so that customer data automatically pops up when they interact. This way you can address their needs as efficiently as possible.
With updated telephone systems, placing and receiving calls is only the beginning.
Features that route calls to the right person automatically, log calls, allow easy collaboration and conferencing. Therefore, employees can work remotely and with maximum efficiency.
Ultimately, our services are built on our team of industry-leading technical and project management resources. uThetha Telecommunications offers comprehensive VOIP, PBX/PABX, and other telecom products and services.