Support

At uThetha Telecoms we understand the critical nature of your telephony environment.

We offer world class technical support through our Service Level Agreements (SLA).  We have a number of skilled and certified technical resources providing the technical support.

All support requests are logged and tracked via our ticketing system. This ensures continuous communication during the life of the request.

We hold sufficient backup stock to ensure that we can respond to technical faults within our contractual SLA’s.

Please log a call for any support requirements as follows:
Web: http://www.uthetha.co.za/helpdesk
Email: support@uthetha.co.za
Phone: 021 597 2660

Brands that trust Uthetha Telecoms

What our clients say..

“This is to confirm that we have purchased a NEC PABX system from Uthetha. Soft Light City wants to thank the whole Uthetha team for their professional work ethic towards our installation. We are impressed with the professional and efficient way they have served us from the initial quote right up to the installation, handset advice and commissioning of the PABX system.”
Softlight City
“Uthetha provide excellent service response and their highly technical staff is competent and customer centric.”
Devco Holdings
“I would highly recommend your services to others who are contemplating using your company. I have no doubt that you will undertake every effort necessary to ensure the smooth transition from quotation to installation for any and all of your potential clients.”
Just Associates
“We are pleased to say that Uthetha is right on top when it comes to support….From the start of the deal, right through the planning, installation and commissioning of the system, they were there to assist us in any manner”
Telepro Systems
“At all times I have found them to be reliable, dependable, punctual and very hardworking…I can highly recommend them”
Waterweights
“We have been a client of Uthetha for 5 years and are upgrading with them for another 5 years….their phone system is user friendly and has never required maintenance”
Advocate Weinkove
“All aspects of their business is spot on from providing Telecoms systems, through to invoicing and support”
Copytype Cape, Gretha Tappan
“Their business ethics and professionalism are of an exceptionally high standard, and they are a pleasure to deal with.”
Panasonic Business Systems
“They offered us alternatives and suggested the best way of dealing with our specific needs.”
The International Hotel School
“We purchased a Nec Pabx System from Uthetha, and are satisfied with their service. From their sales support to technical support we had nothing but professional behaviour…”
Kohler Box
“In today’s fast paced world, it is always a pleasure to deal with an organisation that is prepared to take the time to do things properly”
Artists One
“Just to say thanks for the professional service received from your company…..a breath of fresh air in this trading environment!…..The system has enabled us to streamline our fight against crime with a professional, cost effective solution”
Constantia Community Policing