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Support
uThetha offers the following service response for our maintenance customers.
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Service Condition
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Description of Condition
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Response Time
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Fix Time
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Service Availability
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Business Halted
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System and component breakages with complete phone system failure. No calls can be made or received
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4 Business Hours
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8 Business Hours
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Monday to Friday 08h00 to 17h00 Excluding Public Holidays
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Business Interrupted
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Partial failure of phone system or components but calls can be made and received
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Next business day
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24 Business Hours
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Monday to Friday 08h00 to 17h00 Excluding Public Holidays
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Change Requests
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Requests for programming changes
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Will be scheduled within 8 Business Hours
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40 Business Hours subject to customer availability
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Monday to Friday 08h00 to 17h00 Excluding Public Holidays
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