Do you require a reduction in your call costs? The most effective way to do this is to implement a Telephone Management System, also known as a TMS solution. Essentially, a TMS is a call tracker that can provide detailed call reports including the following: organisation, branch, department, user, extension or pin code cost per call.
The TMS is able to alert management of abuse and reports can be scheduled to be sent via email automatically. In our experience, when users calls are being monitored there is an average call cost reduction of 30%. Speak to us about call centre management to find out more.