Call Centre Solutions

Improve your customer service,

with our call centre technology services.

Call Centre Solutions

If you require the ability to measure and manage your performance with regards to voice communications, or if you need to automate certain business processes, you will definitely benefit from our call centre solutions.

uThetha’s call centre solutions include but are not limited to:

  • Inbound enquiries and outbound contacts by phone
  • Interactive Voice Response (IVR)
  • Real-time monitoring
  • CRM application integration
  • Call recording

Our solutions can be tailor made to suit your industry-specific ecosystem, so if one of our solutions offers doesn’t match up with your requirements, feel free to speak to us about a custom alternative.