Call Centre Solutions

Businesses that require the ability to measure and manage their performance in terms of voice communications and who need to automate certain business processes can benefit from implementing Call Centre applications.

Call Centre applications include some or all the following features:

• Inbound enquiries and outbound contacts – by email, fax, chat, SMS or phone
• Interactive Voice Response (IVR)
• Skills based Routing
• Real-time monitoring
• Agent Quality Management
• Progressive, Predictive or Preview Dialers
• Announcements in Queue
• Microsoft Outlook and OCS integration
• CRM application integration
• Call Recording

uThetha offer the following Call Centre solutions: a basic Call Centre add-on integrated into the PABX, an advanced inbound Call Centre application which is included in an open source PABX and a full Multimedia Contact Center application.

uThetha will advise you on a Call Centre solution that fits your requirements best. Please contact us for an obligation free consultation.

Please click below to review the products with Call Centre applications we have on offer.