Call Centre Solutions

Businesses that require the ability to measure and manage their performance in terms of voice communications and who need to automate certain business processes can benefit from implementing Call Centre applications.

Call Centre applications include some or all the following features:

  • Inbound enquiries and outbound contacts by phone
  • Interactive Voice Response (IVR)
  • Skills based Routing
  • Real-time monitoring
  • Announcements in Queue
  • CRM application integration
  • Call Recording

uThetha Telecoms offers an advanced inbound Call Centre application which is included in an open source PABX.

uThetha Telecoms will advise you on a Call Centre solution that fits your requirements best. Please contact us for an obligation free consultation.

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Please click below to review the products with Call Centre applications we have on offer.

Our Telecommunications solutions